Nortel Invests US$5 Million in Galway, Ireland Customer and
Technology Center
Center Will Develop Multimedia Customer Contact Applications for
Global Markets
GALWAY, IRELAND -- (MARKET WIRE) -- May 03, 2007 -- Nortel(1) (TSX:
NT)(NYSE: NT) today opened its new global Customer and Technology
Center at its Mervue campus in Galway, Ireland. Nortel has invested
US$5 million in the new Center which is responsible for developing
customer contact center applications for markets around the world.
Today's opening also marks Nortel's celebration of 25 years of
research and development in the Galway area.
The new Center is developing contact center solutions focused on
ensuring customer enquiries to businesses are answered as quickly and
efficiently as possible, incorporating multimedia capabilities such
as instant messaging and video. The Center will also showcase
applications that provide customers with the opportunity to
participate in demonstrations tailored specifically for verticals
markets such as healthcare, education and finance.
At a Nortel Galway campus ceremony today, the Centre was officially
opened by Frank Fahey, Teachta Dala (TD), Minister of State at the
Department of Justice, Quality and Law Reform. The ceremony was
attended by Darryl Edwards, president, EMEA, Nortel as well as Nortel
customers and employees. Local dignitaries and guests from Galway's
business and political communities also attended.
"This is a great day for Nortel and Galway because it underscores the
global importance of the role that the Galway campus plays for the
company," said Edwards in his remarks at the Center's opening. "The
Technology and Customer Center is part of our multi-million dollar
investment in the region and our talented Galway team."
"Nortel should be congratulated for its commitment to Galway over the
last 25 years," said Minister Fahey. "Nortel has developed rapidly
since its arrival here and we are delighted that its Irish-based
operation is continuing to play a key role in its global
transformation. Today's opening speaks volumes to the depth, quality,
expertise and loyalty of the Irish workforce in the West region."
Nortel began operations in Galway in 1973. A research and development
team was established in 1982. Today, its Galway campus has global
responsibility for one of Nortel's most sophisticated technologies -
multimedia contact centers. The solutions have enhanced customer
service for companies worldwide including: Lloyds TSB, Fossil and
Guy's and St Thomas' NHS Foundation Trust.
"Nortel in Ireland has evolved significantly over the past 25 years,"
said Dave Quane, managing director for Nortel, Ireland. "Today's
opening is testimony to the innovation and expertise this facility is
expected to deliver to Nortel."
About Nortel
Nortel is a recognized leader in delivering communications
capabilities that make the promise of Business Made Simple a reality
for our customers. Our next-generation technologies, for both service
provider and enterprise networks, support multimedia and
business-critical applications. Nortel's technologies are designed to
help eliminate today's barriers to efficiency, speed and performance
by simplifying networks and connecting people to the information they
need, when they need it. Nortel does business in more than 150
countries around the world. For more information, visit Nortel on the
Web at www.nortel.com. For the latest Nortel news, visit
www.nortel.com/news.
Certain statements in this press release may contain words such as
"could", "expects", "may", "anticipates", "believes", "intends",
"estimates", "targets", "envisions", "seeks" and other similar
language and are considered forward-looking statements or information
under applicable securities legislation. These statements are based
on Nortel's current expectations, estimates, forecasts and
projections about the operating environment, economies and markets in
which Nortel operates. These statements are subject to important
assumptions, risks and uncertainties, which are difficult to predict
and the actual outcome may be materially different from those
contemplated in forward-looking statements. For additional
information with respect to certain of these and other factors, see
Nortel's Annual Report on Form10-K, Quarterly Reports on Form 10-Q
and other securities filings with the SEC. Unless otherwise required
by applicable securities laws, Nortel disclaims any intention or
obligation to update or revise any forward-looking statements,
whether as a result of new information, future events or otherwise.
(1)Nortel, the Nortel logo and the Globemark are trademarks of Nortel
Networks.
Contacts:
Nortel
David Silke
+353-9-173-3338
Email: dsilke@nortel.com
Nortel
Alison Steel
+44-1628-432597
Email: asteel@nortel.com
Website: www.nortel.com
